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Netcare%2520North%2520America_edited_edi

IT SUPPORT

& PROFESSIONAL SERVICES

quality & support

ABOUT

The experienced team at netcare is at your service, from defect management and resolution of software bugs to user training and quality assurance services.  Outsourcing the day-to-day management of your technology support needs is most efficient and effective through a partnership with netcare.

We are available to you at all hours, in all languages.  We've got you covered!

 

See below for more details.

quality assurance services

Image by Arlington Research

GENERAL

INFORMATION

Robust Quality Management and Testing solutions mitigate the risk and costs associated with system downtime and performance disruptions. We offer a full range of capabilities in order to deliver comprehensive plans just for you.

  • Code review

  • Specification review

  • Creation and coordination of customized test cases

  • Documentation of Test Plans

  • Testing execution

  • Error documentation

  • Defect / bug tracking to resolution

  • Detailed test reporting

  • Software acceptance

  • Postprocessing of tests for preparation of follow-up releases

Image by Arlington Research

TESTING AUTOMATION & ENGINEERING

We primarily utilize  automated testing, customized to ensure a robust testing platform that will meet your needs now and in the future with minimal resources.

AREAS OF APPLICATION

  • Regression & Smoke Testing

  • Story Testing

  • Technical Testing

PROCESS SUMMARY

  • Requirement analysis & definition

  • Integration - existing test environment & forms

  • Solution definition - use of standard existing or development of custom software

  • Automated reporting & execution

  • Hosting & support of testing hardware

Image by Arlington Research

MANUAL

TESTING

Utilize the experienced testing team at netcare to review your systems and software.

 

We will work with you to develop user stories, which will then be utilized as the basis for your customized testing plan.  

Manual testing is flexible, thorough and invaluable due to the user insight and experience behind it. 

Image by Arlington Research

INFRASTRUCTURE & PERFORMANCE

TESTING

Test early and test often!

 

Finding problems early can save time, money and headache down the road. Pre-emptive quality assurance mitigates risk, downtime and correctional costs. 

Utilize the testing capabilities and infrastructure already in place at netcare to ensure your systems, technology and users are performing at optimal levels.  

Rely on netcare for comprehensive Performance Testing and

Disaster Recovery Testing and Planning. 

professional support services

Server Installation

SUPPORT &

HELPDESK

We will keep the lights on for you!

We offer global support for international partners and around-the-clock businesses. 

  • Web-based ticketing

  • Automated reporting + client access

  • Defect management 

  • Error & Bug documentation

  • Communication planning and management

  • Languages include English, German, Spanish, etc. upon request.

Server Installation

USER TRAINING

The best way to accelerate acceptance and ensure adoption of a new system or technology is through engaging and effective user training.  We incorporate a variety of different training methods, including those listed below, and we will customize our approach based on your business needs.

  • Web-based 

  • On-site / In-person 

  • Webinar 

  • Training materials & documentation

  • User Guides 

  • Certification & Testing

Server Installation

PROJECT MARKETING

We manage the communication, documentation and information flow  relevant to your technology and its users through our Support Communication and Project Marketing Plans.

  • Notification of system updates, upgrades or changes

  • Alerts of user required actions (password change, approvals, etc.)

  • We promote the advantages of new features and provide user guidance.

  • Web-based user feedback for continuous improvement and optimization purposes. 

  • Customized business surveys 

  • Password security

  • Individualized styling and designs

  • Multi-lingual accessibility

Server Installation

CONTENT MANAGEMENT & REPORTING

CONTENT MANAGEMENT

  • Content maintenance

  • Content coordination

  • Coordination of translations

  • Implementation and pre-configuration

  • Bug and demand tracking

WEB REPORTING

  • Website Analysis & Optimization

    • Adobe Analytics​

    • Google Analytics

    • Matomo (Piwik)

  • Automated Report Delivery ​

  • Campaign Evaluation

  • KPI management & tracking

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